Yes! Adventure Moto is 100% Australian owned and operated. We're a sister company of MXstore, Australia's #1 retailer for dirt bike gear, parts and accessories, and we work out of the same warehouse and offices in Burleigh Heads on the Gold Coast. Le

Yes! Adventure Moto is 100% Australian owned and operated. We&apos;re a sister company of MXstore, Australia&apos;s #1 retailer for dirt bike gear, parts and accessories, and we work out of the same warehouse and offices in Burleigh Heads on the Gold Coast.Learn more on our <a href="https://www.adventuremoto.com.au/about-us/" target="_blank">About Us</a> page.

Is Adventure Moto an Australian company?

Yes. Visit us to try on gear, check out parts or get some advice. Unit 3/915 Old Northern Road, Dural NSW 2158. Unit 2/259 Cullen Ave East, Eagle Farm QLD 4009

Yes. Visit us to try on gear, check out parts or get some advice.<h3 id="sydney">Sydney</h3>Unit 3/915 Old Northern Road, Dural NSW 2158<ul><li>Mon&#x2013;Fri: 9:00am &#x2013; 5:00pm</li><li>Sat: 9:00am &#x2013; 3:00pm</li><li>Sun: 10:00am &#x2013; 2:00pm</li></ul><h3 id="brisbane">Brisbane</h3>Unit 2/259 Cullen Ave East, Eagle Farm QLD 4009<ul><li>Mon&#x2013;Fri: 9:00am &#x2013; 5:00pm</li><li>Sat: 8:00am &#x2013; 2:00pm</li><li>Sun: 10:00am &#x2013; 2:00pm</li></ul>

Do you have a showroom I can visit?

Our customer service team is available by live chat, phone and email. Or drop in to one of our showrooms in Dural (Sydney) or Eagle Farm (Brisbane).

Our customer service team is available by live chat, phone and email.<ul><li>Phone: <a href="tel:+61739057339">07 3905 7339</a></li><li>Email: <a href="mailto:enquiries@adventuremoto.com.au">enquiries@adventuremoto.com.au</a></li><li>Submit a request: <a href="https://help.adventuremoto.com.au/en-GB/contact">here</a>. We aim to respond within 48 hours. For urgent enquiries, please call.</li></ul><h3 id="customer-service-hours-aest">Customer service hours (AEST)</h3><ul><li>Mon&#x2013;Fri: 9:00am &#x2013; 6:00pm</li><li>Sat: 9:00am &#x2013; 5:00pm</li><li>Sun: 9:00am &#x2013; 2:00pm</li></ul>Or drop in to one of our showrooms in Dural (Sydney) or Eagle Farm (Brisbane).

How do I contact you?

Yes. Everything on our website is in stock and ready to dispatch, except:

Yes. Everything on our website is in stock and ready to dispatch, except:<ul><li>Pre-order items: the product page shows the date they&apos;ll be in stock.</li><li>Custom wheel sets: assembled to order by a wheel specialist and shipped to you directly when finished.</li><li>Items marked out of stock, or custom-made or order-in products.</li></ul>

Is everything on your website in stock?

Many sold-out items are reordered every month. On a sold-out product you'll see a Notify me button where Add to cart usually is. If you need a particular size, select it first, then enter your name and email and we'll let you know when it's back. Nee

Many sold-out items are reordered every month. On a sold-out product you&apos;ll see a Notify me button where Add to cart usually is. If you need a particular size, select it first, then enter your name and email and we&apos;ll let you know when it&apos;s back.Need it quickly? Contact us and we can order it in for you.Need a hand? <a href="https://help.adventuremoto.com.au/en-GB/contact">Submit a request</a>, call us on <a href="tel:+61739057339">07 3905 7339</a> or email <a href="mailto:enquiries@adventuremoto.com.au">enquiries@adventuremoto.com.au</a>.

When will a sold-out item be back in stock?

Yes! We have Australia's largest range of adventure riding gear, protective gear, motorcycle parts and accessories. If you're after something we don't have listed, let us know and we'll chase it up for you. Need a hand? Submit a request, call us on 0

Yes! We have Australia&apos;s largest range of adventure riding gear, protective gear, motorcycle parts and accessories. If you&apos;re after something we don&apos;t have listed, let us know and we&apos;ll chase it up for you.Need a hand? <a href="https://help.adventuremoto.com.au/en-GB/contact">Submit a request</a>, call us on <a href="tel:+61739057339">07 3905 7339</a> or email <a href="mailto:enquiries@adventuremoto.com.au">enquiries@adventuremoto.com.au</a>.

Can you get in a product that's not on your website?

Yes, we offer laybys and payment plans. Visit our Dural or Eagle Farm showroom, give us a call, or submit a request. You can also save your order as a quote on our website and contact us to set up a payment plan. Need a hand? Submit a request, call u

Yes, we offer laybys and payment plans.<ul><li>Deposit: 20% of the order value upfront secures your layby and the stock. Orders over $1,000 may need 20&#x2013;50% upfront, depending on the order value.</li><li>Payments: no more than 2 weeks apart. We&apos;ll keep you updated and send reminders along the way.</li><li>Timeframe: laybys must be completed within 90 days. If we can&apos;t reach you after 90 days from the first payment, the layby will be cancelled, a 10% restocking fee will apply, and the remaining credit will be refunded.</li><li>Wheelsets and order-in items aren&apos;t actioned until the layby is fully paid.</li><li>Deal pricing can&apos;t be put on layby.</li></ul><h3 id="how-to-set-one-up">How to set one up</h3>Visit our Dural or Eagle Farm showroom, give us a call, or submit a request. You can also save your order as a quote on our website and contact us to set up a payment plan.Need a hand? <a href="https://help.adventuremoto.com.au/en-GB/contact">Submit a request</a>, call us on <a href="tel:+61739057339">07 3905 7339</a> or email <a href="mailto:enquiries@adventuremoto.com.au">enquiries@adventuremoto.com.au</a>.

Do you offer laybys or payment plans?

Adventure Moto gift vouchers can be redeemed at adventuremoto.com.au or in store at our Dural and Eagle Farm showrooms.

Adventure Moto <a href="https://www.adventuremoto.com.au/gift-vouchers/" target="_blank">gift vouchers</a> can be redeemed at adventuremoto.com.au or in store at our Dural and Eagle Farm showrooms.<ul><li>Gift vouchers are valid for 36 months from the date of purchase.</li><li>To redeem online, use the Adventure Moto checkout (Proceed to Checkout) and enter the gift card number and verification code on the payment page. Express checkouts such as PayPal Express can skip the gift card step.</li><li>Gift vouchers can&apos;t be refunded, exchanged for cash or used to buy other gift vouchers.</li></ul>

Gift vouchers

Deal items can be returned under our normal returns policy. See How do I exchange an item? for size swaps on deal items.

<ul id="isPasted"><li>Deal pricing only applies during the promotion period. Items bought before or after are at the regular price.</li><li>If an item goes on sale after you&apos;ve bought it, we can&apos;t refund the difference.</li><li>Items in your cart, quotes and invoices go back to the regular price when the deal ends.</li><li>Deal items can&apos;t be special-ordered, put on layby or rainchecked, and can&apos;t be discounted further.</li><li>We can&apos;t hold items until they&apos;re fully paid.</li></ul>Deal items can be returned under our normal returns policy. See How do I exchange an item? for size swaps on deal items.

Sale & deal pricing

Adventure Moto sells to end-user customers only. We don't accept orders from dealers, exporters, wholesalers or anyone intending to resell. Products imported by Ballard's are available to reseller account holders on the Ballard's B2B website. For tra

Adventure Moto sells to end-user customers only. We don&apos;t accept orders from dealers, exporters, wholesalers or anyone intending to resell.Products imported by Ballard&apos;s are available to reseller account holders on the Ballard&apos;s B2B website. For trade or wholesale enquiries, email <a href="mailto:enquiries@adventuremoto.com.au">enquiries@adventuremoto.com.au</a>.

Do you sell wholesale or to dealers?

Adventure Moto 

Quick answers to our most common questions about orders, payments, stock and Adventure Moto. Can't find what you need? Our team is here to help.

FAQ's