How do I return an item?Updated an hour ago

We take the risk out of ordering online. If you're unhappy with anything you receive, for any reason, return it to us within 60 days in the condition you received it and we'll happily give you store credit or a refund.

How to lodge a return

1. Get a return number first. All returns must be authorised before you send them back. Submit a request, call or email us to get your return (RMA) number.
2. Pack it up. Items must be in original condition with tags attached, and packaged items in their original packaging.
3. Send it back with our prepaid label. We'll give you a prepaid postage label, usually $8–$15 depending on size and weight, which is deducted from your refund or credit. It's cheaper than standard Australia Post rates. Print it at home, or show the barcode on your phone at any post office.

Return labels are only available within Australia. International returns must be sent back by the customer.

Need a hand? Submit a request, call us on 07 3905 7339 or email [email protected].