Returns
Returns, refunds, exchanges and warranty. Unhappy with your order for any reason? Return it within 60 days for store credit or a refund.
How do I return an item?
We take the risk out of ordering online. If you're unhappy with anything you receive, for any reason, return it to us within 60 days in the condition you received it and we'll happily give you store credit or a refund. Return labels are only availabl
What can't be returned?
Items must be returned in their original condition with tags attached (unless faulty). Packaged items must have their original packaging intact, or the return may be declined. Any return that isn't in an acceptable condition will be sent back at the
How do I exchange an item?
We do exchanges a little differently so you get your new item as fast as possible:. If you return an item after a deal has ended, the replacement will be at the current price. The exception is a size swap of the same item: we'll honour the original d
When will I get my refund or store credit?
Once your return arrives and is approved, we'll process your store credit or refund straight away. The cost of the prepaid return label is deducted from the amount. Adventure Moto may refuse a returned item if it doesn't meet the conditions set when
My item is faulty. What do I do?
If you think your item is faulty and needs a refund, repair or replacement, please contact our customer service team before returning it. Need a hand? Submit a request, call us on 07 3905 7339 or email [email protected].
My order arrived damaged
Sorry about that! If your order arrives damaged in transit:. For damaged dangerous goods (oils, lubricants, aerosols), don't send them back. Contact us and we'll explain the correct procedure. Need a hand? Submit a request, call us on 07 3905 7339 or