My item is faulty. What do I do?Updated an hour ago

If you think your item is faulty and needs a refund, repair or replacement, please contact our customer service team before returning it.

1. Send us clear photos of the fault with your order number so we can assess it quickly.
2. If the fault is confirmed, we may send you a prepaid return label.
3. Faulty items can be returned outside our normal 60-day window if they're still under warranty.

How long does it take?

• Refunds for approved faults are usually processed within 24 hours.
• If the manufacturer needs to review the fault, it can take up to two weeks. Refunds or replacements then take 1–7 business days.

Need a hand? Submit a request, call us on 07 3905 7339 or email [email protected].